Customer: Mr & Mrs W
Building Work: Two- Storey Extension
I first met Mick Batty, Gem Building Contractors, when he was working on a house extension on our road. He had also completed a house extension on a road nearby. I generally asked about costing and prices etc., as we were thinking of having something similar done to our property.
On meeting with Mick he explained what was included in the cost and times it would take him and his team. He used the same team of men on a regular basis and did not subcontract out to other agencies.
During the work the team was always on time and when time allowed, worked long hours. He explained every stage as they did it and asked for my opinions throughout, constantly making sure if we were happy with the work. If we wasn't he would do his best to make things right.
The team cleaned up and kept mess to a minimum when and where possible - I even came home from work to find him on his hands and knees with no boots on, cleaning my stairs carpet with a dustpan and brush, even though it was an old carpet that we would be replacing after the work was completed.
The team was a very trustworthy one and I would recommend them to anyone wishing to have some work done. They had my house keys to gain entry whilst I was at work. I had no problems and had full trust in Mick and his team.
They were friendly and helpful and offered sound advice without being pushy or touting for business. They were approachable and would do all they could to make customers happy. They rely on customer happiness and approval in order to gain business elsewhere. Their work is of a high standard and at a reasonable cost. Gem is not the cheapest nor the most expensive. We did not seek further quotes as we'd witnessed his actual work.
Customer: Mr & Mrs H
Building Work: Two- Storey Extension
Gem builders have completed a large extension to our house requiring almost three month's labour by several men. My wife and I have been highly satisfied with all the arrangements connected with this venture. The price quoted for the job was very reasonable for the amount of work involved.
Gem builders started promptly at the time promised and finished at the predicted time. Workmen were constantly attending the job and no major delays were incurred.
The standard of workmanship was excellent throughout. This has included foundation work, brickwork, re-roofing the house, replacing guttering, installing windows, plastering, installation of electrical wiring, fitting new doors, and block-paved paths etc. etc. High quality materials and fittings were always used. Although it was impossible to avoid all upheaval and mess, Gem builders maintained an extremely tidy site at all times and kept any unavoidable disturbance to an absolute minimum.
Mick Batty, the owner of Gem builders, kept us informed of work completed, work in-hand and future options at every stage of the project and sought to implement our wishes on every occasion. Nothing was too much trouble for him explaining the pros and cons of any issued raised. He advised us positively and realistically in all matters great and small. Never once did he put us under any kind of pressure to steer us away from what we felt we needed. His 'customer friendliness' was outstanding.
The entire workforce were sensitive to our family needs - never intrusive, always respectful but at the same time 'family friendly'. Our children (aged 4 and 6) formed a good relationship with all of them!
In conclusion, I can honestly say that there was never a single moment when we did not think we had employed the right building company. Our confidence in Gem builders never wavered and we have no hesitation in recommending that you consider them for your building project/s.
Our final product - a large new kitchen, new master bedroom, extended child's bedroom, useable attic space, and attractive paths - is a real gem. Just what we wanted!
Customer: Mr & Mrs B
Building Work: Two- Storey Extension, Loft Conversion and New Roof
Gem Building Contractors built our two-storey extension, loft conversion and new roof and I would have no hesitation in recommending their services.
We chose to engage their services because I felt they had a sympathetic understanding of our requirements, and they continued to maintain good communication throughout the project. They provided us with an accurate estimate which was adhered to, although flexible enough to accommodate personal preferences.
The small and intimate team were on site very early each day, and worked for an average of 10 hours. They made good progress, and completed all work within the agreed deadline, even making-good structural deficiencies with the existing property. We were provided with a detailed work schedule, and kept informed of any constraints and alterations.
They kept the site in good order, leaving everything tidy and safely stored away at the end of each day. I was very satisfied with the high standard of workmanship in all aspects of our alterations. Our experience of having our house extended was a very positive one.
Gem Construction understands the importance of the environment. The construction industry is taking the matter very seriously and trying very hard to reduce and improve environmental issues. Gem Construction are in full support of this directive, all the workforce are encouraged to work and operate in an environmental and conscientious manner.